Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended) and Section 79 of the Information Technology Act, 2000 that require publishing the rules, regulations, privacy policy, and Terms of Use for access or usage of domain name https://suryawave.com/ ('Website'), including related subdomains, custom domains, and mobile web applications (hereinafter referred to as 'Platform').

The Platform is owned and operated by Suryawave, an MSME Udyam registered enterprise under the Ministry of MSME, Govt. of India, with registered office at 3-98, Gullapadu village, Chinthalapudi mandal, Eluru district, Andhra Pradesh - 534460 (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

1. Scope of Services & Intermediary Safe Harbor (IT Act Section 79)

Suryawave is exclusively a Software-as-a-Service (SaaS) technology infrastructure provider. In legal terms, Suryawave functions strictly as an "Intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000.

In accordance with Section 79 of the Information Technology Act, 2000, Suryawave is entitled to statutory safe harbor immunity. Suryawave:

• Does NOT initiate the transmission of any e-commerce transaction;
• Does NOT select the receiver of the transmission;
• Does NOT select, curate, or modify the information contained in any merchant storefront or product listing;
• Does NOT manufacture, inventory, handle, inspect, warehouse, or ship physical or digital goods sold by merchants.

2. Strictly Prohibited Products & Acceptable Use Policy (AUP)

In compliance with Rule 3(1)(b) of the IT Rules, merchants and users are strictly prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, or selling any item or content that:

• Adult & Obscene Goods: Any pornographic, sexually explicit, obscene, pedophilic, or vulgar content, adult digital media, or items violating the Indecent Representation of Women (Prohibition) Act.
• Illegal & Regulated Substances: Narcotics, psychotropic drugs, prescription medicines, tobacco, alcohol, or banned chemicals under the NDPS Act and Drugs and Cosmetics Act.
• Weapons & Hazardous Items: Firearms, ammunition, knives, explosives, fireworks, or hazardous chemicals.
• Counterfeits & IP Infringement: Fake, pirated, replica, or counterfeit goods that infringe upon any third party's patent, trademark, copyright, or trade secrets.
• Dangerous or Fraudulent Materials: Stolen property, financial scams, phishing pages, malicious software, unauthorized digital accounts, or items promoting hate speech, violence, or threatening the sovereignty and integrity of India.

3. Zero-Tolerance Takedown & Law Enforcement Cooperation

Suryawave maintains a zero-tolerance policy towards illegal or adult products. Under Rule 3(1)(d) of the IT Rules:

• Upon receiving actual knowledge via government notification, court order, or verifiable grievance report that an illegal or prohibited product is listed, Suryawave reserves the unilateral right to disable access or terminate the store immediately within 24 to 36 hours without prior notice or refund.
• Suryawave actively cooperates with Indian Cyber Crime Authorities, local police, and regulatory departments in tracing fraudulent actors.

4. Merchant Responsibility & 100% Indemnification

The merchant is the sole "Seller of Record" and is solely responsible for compliance with the Consumer Protection (E-Commerce) Rules, 2020, Legal Metrology Act, GST laws, and product warranties.

The merchant shall defend, indemnify, and hold completely harmless Suryawave, its founders, and employees from any criminal complaint, civil suit, consumer dispute, tax penalty, or legal fee arising from products listed, sold, or delivered through their store.

5. Grievance Officer & Statutory Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

6. Governing Law & Jurisdiction

These Terms and any dispute or claim relating to it shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Eluru / Chintalapudi, Andhra Pradesh.

Last Updated: 11/15/2026
For concerns, contact us at [email protected] or +91 9392567247.