Privacy Policy

This Privacy Policy describes how Suryawave and its affiliates (collectively "Suryawave, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://suryawave.com/ (hereinafter referred to as Platform).

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the Terms of Use, and agree to be governed by the laws of India applicable to data protection and privacy.

1. Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Because Suryawave operates as a B2B SaaS platform (Software-as-a-Service), we collect information in two main capacities:

• Merchant Data: Information provided when signing up to create an e-commerce storefront, including name, business details, bank account/payment instrument data for billing, and contact information.
• End-Customer Data: When end-customers make purchases on Merchant storefronts hosted by Suryawave, we process their transactional data (name, shipping address, order details) purely on behalf of the Merchant to facilitate the software service.

2. Usage of Information

We use personal data to provide the software services you request. Specifically, we use it to:

• Provide Merchants with access to their store dashboard, inventory management, and billing tools.
• Process SaaS subscription payments from Merchants.
• Enable the technological facilitation of orders between Merchants and their buyers.
• Detect and protect us against error, fraud, and other criminal activity.
• Enhance the user experience and troubleshoot software problems.

3. Sharing of Information

We may share your personal data internally within our group entities and affiliates. We may also disclose personal data to third parties such as our cloud infrastructure providers, payment gateways, and business partners necessary to provide you access to our software services.

We may disclose personal data to government agencies or law enforcement if required to do so by law, or in the good faith belief that such disclosure is necessary to respond to court orders or protect the rights and safety of our users.

4. Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures including data encryption and secure server architecture. Users are responsible for ensuring the protection of login and password records for their account.

5. Data Deletion and Retention

You have an option to delete your account by visiting your profile settings on our Platform. This action would result in you losing all information related to your account. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under applicable law.

6. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Last Updated: 11/15/2026