Suryawave

Refund & Cancellation Policy

This refund and cancellation policy outlines how you (the Merchant/Seller) can cancel or seek a refund for the Software-as-a-Service (SaaS) subscription that you have purchased through the Suryawave Platform.

1. Subscription Cancellations

  • You may cancel your SaaS subscription at any time from your account dashboard.
  • Upon cancellation, your subscription will not be renewed for the next billing cycle. You will continue to have full access to the software until the end of your currently paid billing period.
  • Suryawave reserves the right to suspend or cancel your account immediately without refund if you violate our Terms of Use or engage in illegal e-commerce activities using our platform.

2. Strictly No Refunds

  • Because Suryawave offers immediate access to digital software solutions and cloud infrastructure, all purchases and subscription payments are final and strictly non-refundable.
  • We do not provide pro-rated refunds for unused time, nor do we issue refunds if you decide not to use the software after purchasing a subscription.
  • We encourage you to evaluate our platform carefully before making a payment, as once the payment is successful and software access is granted, the transaction cannot be reversed.

3. End-Customer Disputes (Store Purchases)

Please note that Suryawave is a B2B software provider. We do not process refunds for physical goods purchased by end-customers from Merchant storefronts hosted on Suryawave. End-customers must contact the respective Merchant directly for refunds or cancellations regarding physical merchandise.

Last Updated: 11/15/2026
For cancellation requests, contact us at [email protected] or +91 9392567247.